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A managed diagnostic - not another chatbot

Decide where AI should help, wait, or stay out of your customer experience.

Crossfire is a managed diagnostic and improvement service for commerce and service businesses. Before you automate a single conversation, we map where trust leaks - then decide, with you, which moments AI should handle, which it should escalate, and which must stay human.

Diagnose first. Automate second. Improve every month.
Book a Readiness Review

Interactive diagnostic

Find where trust leaks before you automate.

Explore how customer experience failures drain trust, shape future interactions, and reveal where AI should help, wait, or stay out.

Trust Diagnostic

Illustrative diagnostic - no live data

01 Choose a scenario

Select a scenario to activate its trust analysis below. Each one leaks trust differently.

02 - Trust analysis

Select a scenario to view the diagnostic

Choose one scenario above. Its trust impact, signal-flow map, repair actions, and AI readiness verdict will appear here.

Select a scenario to begin

Where trust is decided

Three places conversations decide trust.

Each one carries a different trust risk, a different AI-readiness call, and a different effect on customer-experience quality. We help you start where it matters most.

Insight

Turn conversations into a map of trust risk

Every message shows where customers hesitate, doubt, or drop off. We turn those patterns into a clear read on where trust is leaking - and what it is quietly costing you.

Support

Automate only the answers that are safe to automate

We separate the questions AI can own from the ones that need a human, so customers get fast answers without inheriting the risk of a confident wrong reply.

Operations

Give owners a reliable operational view

Ask what is in stock, which orders need attention, or what customers keep asking for - a dependable operational read that lifts customer-experience quality without adding exposure.

Our engagement

A hands-on consulting engagement.

It begins with a Readiness Review - the strategic decision about what to automate and what to protect. From there we design deliberately, launch with measurement, and keep improving the system every month.

01

Start here

Readiness Review

We map your customer questions, setup, workflows, risks, and handoff needs - and leave you with a clear, defensible decision: what an agent should handle, and what should stay human.

02

Design and setup

We shape the agent around your real products, policies, and customer language - with explicit rules for what it answers, when it asks for help, and how it hands off cleanly.

03

Manage and improve

Each month we review real interactions, close the gaps that cost trust, and turn what we learn into practical recommendations you can act on.

The Crossfire view

Most AI failures are not model failures. They are trust decisions made too early - automating a moment that should have escalated, or stayed human.

More capacity without another hire

A similar cost to part-time help, with more coverage and clearer insight.

Crossfire agents are built to extend your team, not replace it - a managed AI system that handles repeated conversations, supports owner-facing workflows, and improves every month.

Manual support alone

Limited by working hours and availability.

Training and supervision take ongoing effort.

Answers and workflows can vary by person.

Repeated questions and tasks still consume time.

Useful patterns are easy to miss.

Crossfire managed agent

Available 24/7 for approved conversations and workflows.

Handles higher volume without adding headcount.

Answers from approved business knowledge.

Supports customer-facing and owner-facing use cases.

Reviewed and improved by a human every month.

Pricing

A clear service ladder.

Start with the diagnostic, move into managed improvement, and scale into custom support. Every engagement begins with a Readiness Review, so the work is scoped and worth doing before anything is built.

Step 01 - Diagnostic entry point

Readiness Review

$750one-time USD

Start with clarity. We will map what an agent should handle, what should stay human, and where to start.

Customer question and workflow map

Automation and escalation recommendations

Trust-risk review

Clear first-step roadmap

Step 02 - Managed improvement

Optimize

$950/month USD

For businesses that want a managed AI agent, monthly improvement, and clear visibility into what customers need.

Managed agent setup

Approved knowledge and workflow rules

Monthly interaction review

Improvement recommendations

Customer-facing or owner-facing flows

Escalation and safety guardrails

Step 03 - Custom support

Scale

$2,500/month USD

For businesses that need deeper management across multiple agents, workflows, channels, or higher-volume operations.

Multiple agents or channels

Custom workflow support

Higher-volume review

Priority improvements

Bi-weekly one-hour review call

Planning and scoping for additional agents

FAQ

Questions before getting started

Cannot find your answer? Start a chat.