Privacy Policy

Information We Collect

We may collect information you provide directly, including:

• Name
• Email address
• Phone number
• Company name
• Website URL
• Business details
• Project goals
• Messages or form submissions
• Payment-related information processed through third-party payment providers

Service Information

If we provide services to your business, we may also process information related to your products, services, workflows, customer conversations, support requests, or connected business tools.

How We Use Information

We use information to:

• Respond to inquiries
• Evaluate whether Crossfire CX is a good fit
• Provide services
• Build, manage, monitor, and improve AI agents or workflows
• Process payments
• Communicate with clients
• Improve our website and services
• Maintain security and prevent misuse
• Comply with legal obligations

AI and Service Providers

Crossfire CX may use third-party service providers, including AI platforms, automation tools, hosting providers, analytics tools, payment processors, communication platforms, and business software integrations.

Information may be processed by these providers only as needed to operate the website, deliver services, or support client work.

We do not sell personal information.

Customer Conversation Data

If a client uses Crossfire CX to manage or improve customer-facing AI agents, conversation data may be reviewed to identify customer experience patterns, unanswered questions, workflow issues, escalation needs, and improvement opportunities.

Clients are responsible for notifying their own customers and users about any data collection, AI usage, or automated interactions required by applicable law or platform policy.

Cookies and Analytics

This website may use cookies or analytics tools to understand website usage and improve performance. You can control cookies through your browser settings.

Data Sharing

We may share information:

• With service providers needed to operate our website or services
• With payment processors to complete transactions
• When required by law
• To protect our rights, users, clients, or services
• With your permission

No Sale of Information

We do not sell your information to advertisers.

Data Retention

We keep information only as long as needed for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, improving services, and meeting legal obligations.

Security

We use reasonable technical and organizational measures to protect information. No system is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us to request access, correction, deletion, or limitation of personal information we hold about you, subject to legal and operational requirements.

Children

Crossfire CX is not intended for children under 13, and we do not knowingly collect information from children.

Changes

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

Contact

Questions about this Privacy Policy can be sent to: support@crossfire.cx